support center

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common issues & solutions

translation button doesn't appear

make sure the extension is enabled in your browser settings. try refreshing the webpage after enabling the extension. if the issue persists, try reinstalling the extension.

translations are not accurate

translation accuracy depends on context and language complexity. for specialized or technical terms, you may want to verify with additional sources. report consistently inaccurate translations to help us improve.

extension slows down my browser

translator plus is designed to be lightweight and efficient. if you experience slowdowns, try disabling other extensions to identify conflicts. make sure you're using the latest version of the extension.

settings are not saving

check your browser's extension permissions to ensure translator plus has permission to store data. clear your browser cache and try saving settings again. if the problem continues, reinstall the extension.

can't find my language

we currently support 14 major languages. if your language isn't available, let us know! we're constantly adding new languages based on user demand and feedback.

how to report a bug

send us a detailed description of the bug to our support email, including your browser version, operating system, and steps to reproduce the issue. screenshots are helpful if possible.

overlay not displaying correctly

this might be caused by conflicts with other extensions or website styling. try adjusting the opacity and blur settings in the extension popup. if the problem persists, contact our support team.

keyboard shortcuts not working

check if keyboard shortcuts are enabled in the extension settings. make sure no other extensions are using the same shortcuts. you can customize shortcuts in chrome://extensions/shortcuts.

still need help?

our support team is ready to assist you with any questions or issues you might have

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